HIDDEN ANDALUSIA

Terms and Conditions

Rob Gruijters and Gabriela Vrabcekova — Hidden Andalusia; Los Mañas, Sorbas, Almería, Spain. Contact via the contact form on this website.

1. Reservation and Applicability

These terms are intended for direct bookings with Hidden Andalusia. A request is non-binding until the landlord offers availability and total price in writing and the tenant accepts the offer within the specified period. The confirmation states the agreed accommodation, stay dates, occupancy, price, payment dates, and any special arrangements. The terms will be sent before acceptance in a form that the tenant can retain. Deviations apply only when agreed in writing. For bookings via a platform, the booking conditions agreed there apply.

2. Accommodation and Occupancy

La Camarilla is suitable for up to 8 people; Tio Augustin for up to 4 people. All guests, including babies, must be registered in advance; the occupancy must fit within the registered capacity. The houses are linked but fully independent, each with its own entrance, garden, terrace and private pool. The booking grants access only to the booked house and its associated facilities. Extra overnight guests, subletting, parties and events are only permitted with prior written consent and within the allowed capacity. The stay is temporary and intended for holiday or recreation; the actual situation and mandatory legislation remain decisive.

3. Prices, discounts and included facilities

The rental price is calculated using the agreed rate per night. For stays over multiple seasons, the applicable seasonal rate applies per night. The confirmed total price includes all mandatory costs and any applicable taxes; no unagreed mandatory surcharges will be added afterwards.

From 28 consecutive nights, a 20% discount on the base rental price applies all year round. Cleaning, pets and extra persons are excluded from this discount. In the case of an agreed reduction under 28 nights, a new price will be agreed in writing in advance; this does not automatically change the separate cancellation agreements.

• La Camarilla: base price for 4 people; from the fifth person €25 per person per night. One pet €5 per day. Final cleaning €140 per stay.
• Tio Augustin: base price for 2 people; from the third person €15 per person per night, up to a maximum of 4 people. One pet €5 per night. Final cleaning €100 per stay.
• Bed linen, towels and Starlink wifi are included. High chair, baby cots and baby bath are available; please indicate in advance what is needed so that availability can be confirmed.

4. Payment

30% of the total stay amount is payable within 7 days of confirmation, with the balance due no later than 4 weeks before arrival. For bookings made within 4 weeks of arrival, the full amount is payable within the timeframe agreed in writing. Any security deposit will be stated separately. If payment is late, the guest first receives a written reminder with a reasonable period to remedy the late payment. Termination and any charges remain subject to the law and the agreed cancellation policy.

5. Cancellation by the guest

Cancellations must be submitted in writing; we confirm receipt. Cancellation charges are calculated on the base rent for the cancelled part of the stay, after any agreed discount.

Standard policy

This policy applies to stays of up to 21 nights, for cancelled nights outside July and August.

July and August and stays longer than three weeks

The stricter policy below applies to cancelled nights in July and August. For an originally booked stay of 22 nights or longer, this policy applies throughout the year to the entire cancelled part of the stay. This allows us to reserve these popular periods and longer stays for you with care.

The percentages are not cumulative. For a partial cancellation or request to shorten a stay, the applicable percentage applies only to cancelled nights. Deadlines are measured in calendar days between receipt of cancellation and the originally agreed arrival date. Any deposit paid is credited against the cancellation charge, not charged in addition.

The special policy applies to new direct bookings confirmed from 25 October 2026, provided these terms were supplied before acceptance. Previously confirmed bookings retain the terms agreed when booked.

Cancelled cleaning costs and surcharges for non-delivered services will be refunded. Saved costs and net proceeds from replacement rentals for the same nights will be deducted from the compensation; double compensation is excluded. Refunds will take place within 14 days after determination. Legal rights remain. Cancellation insurance may provide a solution in personal circumstances; coverage depends on the individual policy. For accommodation on set dates, there is generally no statutory cooling-off period of 14 days.

6. Cancellation or defects on the part of the landlord

If the landlord cannot provide the accommodation, the tenant will be informed as soon as possible. A replacement accommodation will only be offered with the tenant's consent. Without an accepted alternative, amounts paid for non-delivered services will be refunded, without prejudice to any further legal claims. In the event of a defect, the landlord is given the opportunity to remedy this as soon as possible. An unavoidable disruption is not automatically equated with the absence of any right to repair, price reduction or compensation.

7. Deposit and damage

For groups of young people under 21 years old, a deposit of €900 per booked house applies. No standard deposit applies for other groups. The applicable deposit and payment terms will be stated in the written offer prior to booking. The deposit will be refunded within 14 days after departure, minus any specified deductions. Deductions will only occur for demonstrable damage attributable to the tenant or their party or agreed outstanding amounts, with a specification and proof. Normal wear and tear is not considered damage. The tenant will be given the opportunity to respond. A deposit does not automatically limit liability to the deposit amount.

8. Arrival, departure and registration

Arrival from 15:00, departure by 11:00 at the latest, unless otherwise agreed in writing. The final times are stated in the confirmation. Guests provide the information required under the applicable Spanish registration obligation and present a valid identity document upon request. Data will only be processed for legitimate purposes; identification data should not be included in a public website form. Longer stays will be assessed in advance against the applicable registration and rental regulations.

9. House rules, pets and swimming pool

Handle carefully with the property and inventory and avoid causing inconvenience to neighbours and guests of the other house. Respect the peace between 23:00 and 07:00 and do not smoke indoors. Pets are only allowed when reported and confirmed in advance, must stay off beds and sofas, and must not cause any nuisance; droppings must be cleaned up. Safety instructions must be followed. Children and individuals who cannot swim safely on their own must be constantly supervised by a responsible adult. No diving and no glass by the pool. These safety agreements do not exclude the legal liability of the landlord.

10. Cleaning, departure and reporting damage

For stays longer than three weeks, an intermediate clean forms a required part of the stay. This keeps the house fresh and comfortable and helps us care for the property and its furnishings. We arrange the timing and, for extended stays, the frequency with you, respecting your privacy and holiday plans. The work and any charges are clearly agreed before booking and confirmed in the total price. This clean is separate from the final clean.

The tenant leaves the house tidy, does the dishes and disposes of waste according to the instructions. The paid final cleaning covers the usual cleaning. Excessive dirtiness may only lead to compensation for reasonable, demonstrable extra costs. Report damage or defects as soon as possible so that repairs can be arranged. The landlord enters the house during the stay only after coordination, except in an emergency or other legal grounds.

11. Complaints and liability

Report complaints during your stay via the contact point provided in the confirmation, so that a solution is possible. Reporting afterwards does not automatically forfeit legal rights. Official Andalusian complaint forms will be made available as legally required. Parties are liable according to applicable law; these terms do not contain any general exclusion for injury, negligence or other liability that cannot be excluded.

12. Law, disputes and final provisions

Spanish law applies to the stay, with the preservation of any applicable mandatory consumer protection. The competent court is determined according to applicable legal rules; there is no exclusive forum choice to the detriment of consumers. Parties will first attempt to resolve a dispute through consultation. An invalid provision leaves the remaining provisions in effect as far as legally possible. Changes do not apply retroactively to confirmed bookings without consent.